App Support
Need help with our applications? Find answers to common questions or get in touch with our support team.
Frequently Asked Questions
How do I create an account?
To create an account, download our app from the App Store or Google Play, open it, and tap "Sign Up." Follow the on-screen instructions to complete your registration with your email address.
I forgot my password. How can I reset it?
On the login screen, tap "Forgot Password." Enter your email address and we'll send you a link to reset your password. Check your spam folder if you don't see the email within a few minutes.
How do I update my profile information?
Open the app and navigate to Settings > Profile. Here you can update your name, email, phone number, and other personal information.
The app is crashing. What should I do?
First, try closing the app completely and reopening it. If the issue persists, check if there's an update available in the App Store or Google Play. If the problem continues, please contact our support team.
How do I delete my account?
To delete your account, go to Settings > Account > Delete Account. Please note that this action is permanent and will remove all your data. You can also contact our support team to request account deletion.
How can I report a bug or suggest a feature?
We welcome your feedback! You can report bugs or suggest features by going to Settings > Help & Feedback in the app, or by contacting our support team directly via email.
Troubleshooting Guide
App Won't Open
- • Force close the app and reopen
- • Restart your device
- • Check for app updates
- • Reinstall the app if needed
Slow Performance
- • Close other running apps
- • Clear app cache
- • Ensure stable internet connection
- • Update to the latest version
Connection Issues
- • Check your internet connection
- • Try switching between WiFi and mobile data
- • Disable VPN if enabled
- • Check if our servers are operational
Login Problems
- • Verify your email and password
- • Use the "Forgot Password" option
- • Check for caps lock
- • Contact support if locked out